LymphFlow Subscription & Cancellation Policy

Last updated: 21 October 2026

At LymphFlow, we believe subscriptions should be convenient, transparent and easy to manage. This policy explains how our Subscribe & Save programme works, including recurring payments, the minimum order commitment and cancellation options.

Subscriptions apply only when you expressly choose a recurring purchase at checkout. One-time purchases do not enrol you in a subscription.

1. Your Subscription Commitment

When you choose Subscribe & Save, you agree to an initial commitment of 2 subscription orders, including your first order.

This means:

• Order 1: Your initial purchase when you subscribe.

• Order 2: Your next scheduled subscription delivery.

• After Order 2: You may cancel subsequent renewals without a cancellation fee.

Your subscription does not automatically end after your second order. It continues at your selected delivery frequency until cancelled.

The two-order commitment applies subject to your statutory consumer rights, including any applicable rights to cancel earlier.

2. Billing and Delivery Frequencies

Your billing and delivery schedule depends on the bundle selected at checkout.

Subscription Bundle	Billing Frequency
1 Bottle	Every 3 weeks
Buy 2, Get 1 FREE	Every 2 months
Buy 3, Get 2 FREE	Every 3 months

Your first payment is collected when you place your subscription order. Subsequent payments are scheduled according to your selected interval.

Every subscription order is billed separately. You are not charged for both initial orders upfront.

Your checkout will display your selected bundle, recurring price, billing frequency and applicable shipping charges before you confirm payment.

3. Subscription Prices and Discounts

Subscribe & Save provides a 15% discount on eligible subscription orders, including recurring renewals.

The applicable discount and subscription price are displayed at checkout.

Shipping charges and applicable taxes are calculated separately where relevant.

We will not increase your recurring price or materially change your subscription terms without appropriate advance notice and any consent required by law.

If a pricing change is proposed, we will explain the change and your available options before it takes effect.

4. Cancelling After Your Second Order

Once your two-order minimum commitment has been completed, you may cancel future subscription renewals at any time.

There is no cancellation fee for cancelling after the minimum commitment.

You can request cancellation by emailing lymphflowza@gmail.com.

Please include your name and the email address associated with your subscription. Your order number or subscription reference is helpful but not compulsory.

You do not need to provide a reason for cancelling.

You may also manage your subscription through the customer subscription portal where that functionality is available.

We will confirm your cancellation and the effective date. Once cancellation takes effect, no further subscription renewals will be charged.

5. Cancelling Before Your Second Order

Your selected subscription includes an initial two-order commitment, which is disclosed before purchase.

If you wish to cancel before completing that commitment, please contact lymphflowza@gmail.com.

We will review your request and explain your available options, including any applicable statutory early-cancellation rights.

The two-order minimum does not remove or restrict any cancellation, cooling-off, refund or other rights provided by South African law.

Where an early cancellation is required by applicable law, we will process it in accordance with those requirements.

We do not charge a separate cancellation administration fee. Amounts lawfully owed for orders already supplied or otherwise due up to the effective cancellation date remain payable, subject to applicable refund and consumer protection rights.

We will not automatically demand payment for future undelivered orders where doing so would conflict with applicable law.

6. Cancellation Timing

We recommend submitting cancellation requests at least 24 hours before your next scheduled billing date, where possible.

This helps us process your request before a renewal payment or shipment begins.

The 24-hour period is a recommended processing window, not a waiver of your legal rights.

For cancellations available under this policy after the two-order minimum, a valid cancellation request received before the next renewal is charged will stop that renewal, even if our confirmation follows later.

If a renewal payment is collected after an effective cancellation request that should have prevented it, we will investigate and refund any incorrectly collected amount.

If your request is received after a valid renewal payment has already been processed, we will stop subsequent renewals and assess the current order under our Refund Policy and applicable law.

7. Pausing, Skipping or Changing Deliveries

We understand that customers may occasionally need more time between deliveries.

To request a pause, skipped delivery or change of frequency, contact lymphflowza@gmail.com or use the subscription management options available to your account.

These changes depend on the functionality supported by your subscription plan.

We will confirm whether a requested change is available, when it takes effect and whether it changes your next payment date.

Pausing or skipping an order does not automatically cancel your subscription or reduce the initial two-order commitment, except where required by law or expressly agreed by LymphFlow.

If a requested change cannot be accommodated, we will explain your available options and applicable cancellation rights.

8. Orders Already Processed or Dispatched

Cancelling a subscription prevents future renewals once cancellation takes effect. It does not automatically reverse an order validly processed before that time.

If you would also like to cancel a processed order, please contact us as soon as possible.

We will assess whether fulfilment can be stopped.

If the order has already been dispatched, cancellation, returns and refunds will be handled according to our Refund Policy and applicable consumer law.

Our 30-Day Money Back Guarantee is governed by the terms of our Refund Policy. Requesting a refund for a product does not automatically cancel an active subscription, so please tell us if you also wish to stop future renewals.

Nothing in this section limits your rights concerning defective, damaged, incorrect or undelivered goods.

9. Failed or Unsuccessful Payments

If a scheduled subscription payment fails, our payment provider may attempt to process the payment again in accordance with its applicable retry procedures.

If payment remains unsuccessful, the subscription may be paused or otherwise managed in accordance with the payment provider's procedures.

We will not treat a failed payment as a successfully completed subscription order.

If your subscription requires assistance following a failed payment, contact us so we can review its status.

We will not create additional unauthorised charges or change the agreed recurring amount without an appropriate basis.

10. Confirmation and Customer Support

We aim to respond to subscription enquiries within 1–2 business days, excluding South African public holidays.

Once a cancellation or subscription change has been processed, we will provide confirmation.

A delay in sending confirmation does not postpone the effective date of a valid cancellation.

For assistance, contact:

Email: lymphflowza@gmail.com

Please use the email address associated with your order where possible so we can locate your subscription promptly.

11. Your South African Consumer Rights

This policy operates alongside LymphFlow's Terms of Service, Shipping Policy and Refund Policy.

Nothing in this policy is intended to exclude, restrict or override mandatory consumer rights under applicable South African legislation, including:

• The Consumer Protection Act 68 of 2008.

• The Electronic Communications and Transactions Act 25 of 2002.

• Any other applicable consumer protection legislation.

Statutory cancellation, cooling-off, notice, return and refund rights remain available wherever they apply.

If any provision of this policy conflicts with a mandatory legal requirement, that requirement will prevail.

Need Help?

We're happy to assist with subscription questions, delivery changes or cancellation requests.

Email: lymphflowza@gmail.com

Our aim is to make subscribing straightforward, with clear expectations about your orders and payments.